Company
Founded by ex-Intel AI and Computer vision experts, Lumana is a Tier 1 VC backed Silicon Valley Start-up. This is a fantastic opportunity to join a well-funded early on startup and grow with the company. If you’re dedicated, hands-on, friendly, if you appreciate challenges, and are looking for something beyond an ordinary job, your place is with us!
Overview
As a Solutions Engineer (SE), you will play a pivotal role in supporting our expanding portfolio of enterprise clients across the United States. As part of the Technical Support Team, you will integrate into a proficient group dedicated to guiding customers through every stage, from trial to subscription, and assisting the sales team with technical activities both before and after the sale. Your role will involve both independent problem-solving and collaborative efforts to address technical challenges while providing expert advice on our platform. Serving as a critical link among customers, our Engineering team, and Product Management, you have the opportunity to significantly influence our offerings in the cloud-managed IoT sector and propel your career forward. We're eager to connect with individuals passionate about making a difference!
Responsibilities
- Full-stack troubleshooting of the entire Lumana platform including, network, hardware, software, and electrical issues
- Provide best practice design, installation, and configuration expertise to enterprise customers
- Communicate technical matters to customers both orally and in writing
- Own customer issues from creation to resolution
- Collaborate with Engineering and Product teams to test new products and identify bugs
- Write technical knowledge base articles and whitepapers
- Staying up to date on the latest products and industry technologies
- Build tools and processes that will scale
Requirements
- Bachelor's in related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity
- 1+ years professional or internship experience in a technical support engineering or IT role
- Strong understanding of network fundamentals: HTTP/HTTPS, TLS, VLANs, TCP/IP, DNS, NAT, DHCP, 802.11, firewalls, Ethernet/Cabling, PoE, and software systems, VLANs and L2 devices
- Experience working with Linux, APIs, Python, or other coding languages is a plus
- Ability to communicate complex technical matters both orally and in writing
- Excellent customer service skills and ability to multitask and prioritize in a fast-paced environment
- Demonstrated problem-solving skills and attention to detail
- Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+
US employee benefits
Lumana is committed to investing in the holistic health and well-being of all employees and their families. Our benefits and perks programs include, but are not limited to:
- Competitive healthcare programs
- National medical, vision, and dental coverage
- Health Savings Account (HSA) and Flexible Spending Account (FSA) with tax saving options
- Flexible PTO and personal sick time
Lumana is an equal opportunity employer
As an equal-opportunity employer, Lumana is committed to providing employment opportunities to all individuals. All applicants for positions at Lumana will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.